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Frequently Asked Questions and Solutions to Dash Cam


When the dash cam encounters a fault, we can troubleshoot and solve it according to the following common situations:

1.Crash problem:

Restart the dash cam: First try restarting the dash cam, which usually resolves temporary software glitches.

Pull out the memory card and reset it: If restarting does not work, you can try to pull out the memory card and press the reset button of the dash cam to reset it.

2. Stop shooting by yourself:

Check the memory card: When the dash cam stops recording on its own, it's likely that the memory card is full. At this time, you need to manually delete some old video files, or set the dash cam to loop recording to automatically overwrite the oldest video.

3. Video files freeze:

Formatting the memory card: Video file lag may be caused by errors when storing data on the memory card or problems with the memory card itself. Try formatting the memory card and recording again.

Adjust video resolution: Select SD video to reduce writing pressure on the memory card.

Replace the memory card: If formatting does not work, consider replacing it with a high-speed, better-quality memory card.

4. The brightness contrast of the captured image is large:

Adjust the sensitivity: Due to the large contrast of external ambient light, the automatic exposure function of the dash cam is affected. At this time, you need to enter the setting interface of the dash cam and adjust the sensitivity function to adapt to different light conditions.

5. The video appears foggy:

Check the lens film: Make sure the lens film of the dash cam has been removed to avoid affecting the shooting effect.

Clean the lens and windshield: Wipe the lens and body windshield with a clean cloth to make sure they are clean and free of dirt.

Restart the dash cam: If the above method does not work, try restarting the dash cam to restore its normal working status.

Using the methods above, you should be able to solve most common dash cam issues. If the problem persists, it is recommended that you choose professional after-sales service.

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